Terms of Service

1. Parties and definitions

These terms (the agreement) are entered into between the provider identified in the imprint (we, us) and the customer that creates an account or purchases a plan (you, customer). Together: the parties.

• Service: the ECGT Ready platform at ecgtready.eu, its audits, checks and reports.
• Plan: the subscription tier you choose (Monitoring (sold as Continuous EU Compliance Guard, formerly Continuous Guard), or a sales-led Enterprise or Agency engagement agreed with us directly; there is no free trial, see section 5). One-off audits, such as the Single Audit (formerly sold as One-Time Audit), are not a plan: they are purchased individually and each one is consumed by the audit it runs.
• Customer data: data you upload, submit to the platform, or generate through use of the service.
• Output: the scan results, suggested rewrites, reports, and PDFs the service produces from customer data.

2. Account

You can create an account from the sign up page or be provisioned by us as part of a paid plan. You keep credentials confidential and you are responsible for activity under your account. We may suspend or close accounts that breach this agreement or the Acceptable Use Policy.

3. Scope of service

The service helps EU e-commerce operators audit environmental claims under Directive 2024/825 (Empowering Consumers for the Green Transition) and related rules. It produces an indicative risk score and suggested rewrites. It is a tool, not advice. See the disclaimer.

When a page, the facts read from it, the rules and the model are exactly those of a read the service made for your account in the last 90 days, the service may reuse the answer of that read instead of reading the page again; a changed page is always read again, and the final review of a paid audit reads every page.

3.1 Seller compliance monitoring (advisory)

On the Agency plan the service can, on your instruction and using search keywords you configure, search publicly available web content for posts, pages, and listings by your independent sellers, distributors, or resellers that may breach the distribution policies you have issued to them or applicable law, and store confirmed hits as cases for review by your compliance team. Every case is an advisory, automated first pass: it is not a legal determination that a violation has occurred, and you remain solely responsible for verifying each case against the original content and your own policies before taking any action toward a seller. Where the service extracts contact details, it only reports details visible in publicly available sources; details found indirectly are marked as unsure and must be verified by you before use. You confirm that you have a lawful basis for this monitoring (for example your legitimate interest in enforcing your distribution agreements and protecting consumers from unlawful product claims), that you act as the data controller for the seller data stored in your case database, and that you will honour data subject rights for it, including deleting case data on a justified request. We process this data on your behalf as described in the subprocessors list and the Data Processing Agreement. The monitoring only reads publicly reachable pages; it does not log into platforms or bypass access controls.

3.2 Catalog monitoring (advisory)

On the Monitoring plan the service watches the store URL you configure for newly added product pages and runs an automated, advisory first pass check on each new page against the rules in scope of section 3. Monitoring is strictly limited to newly added pages: it is not a re-scan of your existing site, and pages that existed before you configured monitoring are outside its scope. Detection of new pages depends on your store exposing them through publicly reachable means such as a sitemap, so the service may not detect every addition or change, and check results are indicative only, not a legal determination. The plan includes the monthly allowances stated in your quote and shown on your dashboard (currently up to 20 newly added product URLs per calendar month, plus an AI token allowance); when an allowance is used up, automated checks pause until the next calendar month. You can also submit individual product page URLs for an immediate check; these submissions draw on the same monthly allowances, and the plan does not include full site crawls. Alert emails are sent on a best effort basis. You remain solely responsible for reviewing findings and for the claims your store publishes.

3.3 Your policy library (customer content)

You can import your own rulebook into your workspace, that is the claims you forbid, the wording you have approved and the certifications you may cite (the policy library). The policy library is customer data. You keep every right in it and you grant us the licence described in section 8 so that we can store it, show it to your team and send its lines to our model provider as part of the instructions of the audits and checks you run with that scope. You confirm that you hold the rights needed to submit it and that it contains no personal data beyond what the platform needs to attribute the import to your account. We do not review, verify or enforce your policy library: a finding anchored in one of its lines is your own rule applied to your pages by the service, labelled as such in the platform and in the reports, and it is not a statement about EU or national law. You decide the scope of each audit and of Guard (regulations, your policies, or both), you remain solely responsible for the content of your library and for the decisions you take on its findings, and you can pause, replace or remove a library at any time; removing it does not change findings already produced. The library is subject to the caps shown in the product.

3.4 Price observations (public page data)

Since 30 September 2026 the service checks announced price reductions against the prior price rule (Directive 98/6/EC, Article 6a, the lowest price applied in the 30 days before a reduction) and the online withdrawal function rule (Directive 2011/83/EU, Article 11a). To check the prior price against a shop's own history, the service records, every time it reads a product page of the store you audit or ask Guard to watch, the prices shown on that public page (selling price, reference price, any lowest price of the last 30 days line), the currency, the reduction text and the date. These observations are public page data with no personal data in them, they are kept for 90 days per product page, they are used only to check your own storefront, and they are indicative: a finding built on them says which price the service read on which day, and you remain responsible for the price history your shop system holds. Pages behind a login are not read, so a withdrawal function that sits in the customer account is reported at a lower severity, not as absent.

3.5 Labels to have (third party schemes, indicative)

Since 13 October 2026 the report of a paid audit of the pages of a shop lists the labels, marks and certifications your pages show, the marks the law asks for your products and country, and the certification schemes and public labels that fit them, each with what it lets you say, what it asks, who certifies, the steps, the usual lead time, the fees the scheme publishes and the link to apply. An audit of your policies only and the free preliminary check read no product page and carry no such list. The schemes are run by third parties we have no agreement with. The fees shown are theirs, taken from what they publish on the date given with each row, shown as an indication and never as a quote; the scheme or its certifier sets the actual fee, and a row without a date is one whose fee page we could not read. We take no commission from any certifier and rank no scheme for pay; if that ever changes it will be said in the report and on our own claims page. A label backs a claim; holding one does not make a shop compliant, and the list is not advice to buy a certification. Which claim a label may back is our reading of Directive 2005/29/EC as amended by Directive (EU) 2024/825 (Article 2(q) to (s), Annex I points 2a and 4a to 4c), stated on each row and indicative like every finding.

4. Fees, billing, renewal

• Fees are stated in your written quote or on the payment link we send you, in EUR, exclusive of VAT. Since 29 September 2026 there is no self serve checkout and no public price list; every purchase follows a written quote.
• The credits of Reggie (27 October 2026). Reggie, the chat of the platform, is paid in credits. A credit is a unit of work, one credit being one thousand weighted tokens of the model work behind an answer, and every answer shows the credits it used. An account receives 100 free credits at sign up and 50 more when its setup is complete, and these never expire. The Starter, Team and Business plans bring a number of credits each month to one balance per organisation that every member spends from, billed monthly or yearly with two months free, and the credits of a month lapse at the end of that month without rolling over. Top ups of any number of credits from 500 are bought in the account and never expire. The plans and top ups are sold at the prices shown on the Reggie page at the time of purchase, in EUR, exclusive of VAT, and the invoice carries your company details and VAT number.
• Subscriptions auto-renew at the end of each billing cycle for the same term unless you cancel before renewal.
• Cancellation takes effect at the end of the current cycle. We do not refund partial periods. See refund policy.
• One-off audits. A one-off audit (an audit of the number of pages stated in your quote, sold as the Single Audit in the platform) is consumed when its run starts. Audits bought do not expire and are non-refundable once consumed, subject to section 6 for consumers.
• The pages of an audit (13 October 2026). An audit opens the number of pages stated in your quote or on your invoice, the base of the offer plus any extra pages bought with it; that number is shown on your usage page and is the page budget of the audit. An audit that fails before it reads anything is given back to your account. The platform reads the pages that matter most first (the start page, the legal, claims and price pages, then the product pages) up to that number; pages it did not reach are listed on the audit and stay open on the site map. Several audits bought may be put on one run; one run reads 5,000 pages at most, the rest stays open on the audit for a later run. Extra pages bought after the audit are added to the budget of the audit on your account.
• Checking a fix (13 October 2026). After you publish a fix you can ask the platform to read the page again. The first check of a finding is free; a further check of the same finding takes one page from the page budget of your audit and is refused when that budget is used up. A page that has not changed since the platform last read it is not read again and costs nothing. Each check is dated on the finding and in the report.
• How an audit finishes (6 October 2026). A paid audit answers once the site is crawled and reads its pages in the background, until every page is read or has failed twice. Since 13 October 2026, when the report of an audit of a whole site is ready we email the account holder with a link to it and a link to book a walkthrough call. An audit of pages you picked on the site map and a check of a fix send no such email, and their result shows on the audit page. An audit whose pages are still being read a day after its start is published with what was read, the rest listed as not read; an audit that never left the crawl is closed as failed after a day and its pages go back to your account. A page that could not be read is listed with the reason and is not counted in the page budget.
• Monitoring. Monitoring is a subscription plan opened through the payment link we send you, billed monthly or annually in advance depending on the billing cycle stated in your quote, that includes the monthly check and AI token allowances described in section 3.2. Allowances reset at the start of each calendar month, unused allowance does not roll over and has no cash value, and automated checks pause for the remainder of the month once an allowance is used up. Current usage against both allowances is shown on your dashboard. Cancellation takes effect at the end of the current billing term.

5. No free trial

Since 8 October 2026 no free audit and no free read comes with an account. An account reads a page of a shop only through an audit it has bought or a plan it holds. The set up of a new account (who we work with, what the shop sells, the address of the shop) reads nothing. The free Preliminary Risk Check on our website is a separate service for visitors, described on its own page, and opens no account.

6. Right of withdrawal for consumer customers

The service is built for traders. If you contract with us as a consumer (an individual acting outside your trade, business, craft, or profession) you have a statutory right under Directive 2011/83/EU on consumer rights to withdraw from this contract within 14 days of conclusion, without giving any reason and without any cost beyond what is described below. The full text of this right, the model withdrawal form, and the rules for partially performed services are set out in section 6 of our refund and cancellation policy, which forms part of this agreement.

By accepting these terms when you create an account, you confirm the following: that you are a business customer, or, if you are a consumer, that you expressly ask ECGT Ready to start the service immediately and you acknowledge that you will lose your 14 day right of withdrawal once the service is fully performed, in line with Article 16(a) of the same directive. The date and version of the terms you accepted are recorded against your account at sign up. If you would prefer to keep the full 14 day right and have the service start only after the period ends, do not create an account yet; email us at contact@ecgtready.eu and we will arrange that, with the right of withdrawal preserved until the period closes.

7. Customer obligations

• You provide accurate information.
• You only scan sites you own or have permission to scan. If you submit listings, product pages, or other content published on your platform by third parties, you confirm that you have a lawful basis to submit those URLs to the service.
• You comply with the Acceptable Use Policy.
• You are responsible for the lawfulness of the claims you publish on your store.

8. Intellectual property

We own the service, the platform, the user interface, and the brand. You own customer data and the output as it relates to your store. We grant you a non-exclusive, non-transferable licence to use the service for your business during the subscription. You grant us a limited licence to host, process, and display customer data so we can run the service. See our IP policy.

9. Confidentiality

Each party protects the other's confidential information with the same care it uses for its own, and at least reasonable care. Confidential information does not include data that is public, already known, or independently developed.

10. Data protection

Where we process personal data on your behalf, we act as your processor under the Data Processing Agreement, which forms part of this agreement.

11. Service levels and support

Uptime, response times, and credits are described in the SLA. Support is via email at contact@ecgtready.eu and the in-app help.

12. Warranties and disclaimers

We provide the service with reasonable skill and care. To the maximum extent permitted by law, the service is provided as is. We disclaim all implied warranties, including merchantability and fitness for a particular purpose. We do not warrant that the output will match any specific regulator's view.

13. Liability

13.1 Cap

Each party's aggregate liability under or in connection with this agreement is capped at the fees you paid us in the twelve months preceding the event giving rise to the claim.

13.2 Excluded losses

Neither party is liable for indirect, consequential, or special losses, loss of profit, loss of revenue, loss of goodwill, loss of data (except where it would be a breach of GDPR), or losses caused by the other party's acts.

13.3 Carve outs

Nothing in this agreement excludes liability for fraud, gross negligence, wilful misconduct, death or personal injury caused by negligence, or any liability that cannot be excluded by law.

14. Term and termination

• The agreement runs from your first paid cycle and continues until cancelled.
• Either party may terminate for material breach with 30 days written notice if the breach is not cured.
• We may suspend or terminate immediately for AUP breach or non-payment after 7 days notice.
• On termination you can export your data for 30 days. After that we delete it, subject to legal retention.

15. Changes to the service or these terms

We may make minor changes at any time. We will give you 30 days notice of material changes by email or in-app notice. If you do not accept, you may cancel before the change takes effect.

16. Force majeure

Neither party is liable for failure caused by events outside its reasonable control (acts of state, large-scale outages of upstream providers, war, natural disaster).

17. Governing law and jurisdiction

Luxembourg law applies. The Luxembourg City courts have exclusive jurisdiction, subject to mandatory consumer rules where applicable.

18. Notices

Legal notices to us go to contact@ecgtready.eu. Notices to you go to the address you registered.

19. Miscellaneous

If any clause is unenforceable the rest stands. We may assign the agreement to an affiliate or acquirer. You may not assign without our consent, not unreasonably withheld.