Terms of Service

1. Parties and definitions

These terms (the agreement) are entered into between the provider identified in the imprint (we, us) and the customer that creates an account or purchases a plan (you, customer). Together: the parties.

• Service: the ECGT Ready platform at ecgtready.eu and the related scan engine.
• Plan: the subscription tier you choose (free trial, Standard, Pro).
• Customer data: data you upload, submit to the scan engine, or generate through use of the service.
• Output: the scan results, suggested rewrites, reports, and PDFs the service produces from customer data.

2. Account

You can create an account from the sign up page or be provisioned by us as part of a paid plan. You keep credentials confidential and you are responsible for activity under your account. We may suspend or close accounts that breach this agreement or the Acceptable Use Policy.

3. Scope of service

The service helps EU e-commerce operators audit environmental claims under Directive 2024/825 (Empowering Consumers for the Green Transition) and related rules. It produces an indicative risk score and suggested rewrites. It is a tool, not advice. See the disclaimer.

4. Fees, billing, renewal

• Fees are stated on the pricing page at the time of purchase, in EUR, exclusive of VAT.
• Subscriptions auto-renew at the end of each billing cycle for the same term unless you cancel before renewal.
• Cancellation takes effect at the end of the current cycle. We do not refund partial periods. See refund policy.
• Connect API. The Connect API is sold under a separate sales led order form on a pay per token basis. Each order form sets a monthly token cap that the service enforces as a hard ceiling: once the cap is reached, further API calls return HTTP 402 until the next billing month or until the cap is raised in writing. We do not bill above the cap.

5. Free trial

Where offered, free trials run for the published period. We may end a trial early in case of abuse. At the end of the trial you can choose to subscribe or let the account expire.

6. Right of withdrawal for consumer customers

The service is built for traders. If you contract with us as a consumer (an individual acting outside your trade, business, craft, or profession) you have a statutory right under Directive 2011/83/EU on consumer rights to withdraw from this contract within 14 days of conclusion, without giving any reason and without any cost beyond what is described below. The full text of this right, the model withdrawal form, and the rules for partially performed services are set out in section 6 of our refund and cancellation policy, which forms part of this agreement.

Where you ask us to start supplying the service before the 14 day period ends, the sign up form asks you to give express consent and to acknowledge that you will lose the right of withdrawal once the service is fully performed, in line with Article 16(m) of the same directive. If you have not given that consent the full 14 day right remains available and your subscription does not start until the period ends.

7. Customer obligations

• You provide accurate information.
• You only scan sites you own or have permission to scan. If you use the Connect API to scan listings, product pages, or other content published on your platform by third parties, you confirm that you have a lawful basis to submit those URLs to the service.
• You comply with the Acceptable Use Policy.
• You are responsible for the lawfulness of the claims you publish on your store.
• Connect API keys are bearer credentials. You keep them confidential, rotate them on personnel changes, and notify us at contact@ecgtready.eu if you believe one has been exposed. We can revoke any key at any time on security grounds.

8. Intellectual property

We own the service, the scan engine, the user interface, and the brand. You own customer data and the output as it relates to your store. We grant you a non-exclusive, non-transferable licence to use the service for your business during the subscription. You grant us a limited licence to host, process, and display customer data so we can run the service. See our IP policy.

9. Confidentiality

Each party protects the other's confidential information with the same care it uses for its own, and at least reasonable care. Confidential information does not include data that is public, already known, or independently developed.

10. Data protection

Where we process personal data on your behalf, we act as your processor under the Data Processing Agreement, which forms part of this agreement.

11. Service levels and support

Uptime, response times, and credits are described in the SLA. Support is via email at contact@ecgtready.eu and the in-app help.

12. Warranties and disclaimers

We provide the service with reasonable skill and care. To the maximum extent permitted by law, the service is provided as is. We disclaim all implied warranties, including merchantability and fitness for a particular purpose. We do not warrant that the output will match any specific regulator's view.

13. Liability

13.1 Cap

Each party's aggregate liability under or in connection with this agreement is capped at the fees you paid us in the twelve months preceding the event giving rise to the claim.

13.2 Excluded losses

Neither party is liable for indirect, consequential, or special losses, loss of profit, loss of revenue, loss of goodwill, loss of data (except where it would be a breach of GDPR), or losses caused by the other party's acts.

13.3 Carve outs

Nothing in this agreement excludes liability for fraud, gross negligence, wilful misconduct, death or personal injury caused by negligence, or any liability that cannot be excluded by law.

14. Term and termination

• The agreement runs from your first paid cycle and continues until cancelled.
• Either party may terminate for material breach with 30 days written notice if the breach is not cured.
• We may suspend or terminate immediately for AUP breach or non-payment after 7 days notice.
• On termination you can export your data for 30 days. After that we delete it, subject to legal retention.

15. Changes to the service or these terms

We may make minor changes at any time. We will give you 30 days notice of material changes by email or in-app notice. If you do not accept, you may cancel before the change takes effect.

16. Force majeure

Neither party is liable for failure caused by events outside its reasonable control (acts of state, large-scale outages of upstream providers, war, natural disaster).

17. Governing law and jurisdiction

Luxembourg law applies. The Luxembourg City courts have exclusive jurisdiction, subject to mandatory consumer rules where applicable.

18. Notices

Legal notices to us go to contact@ecgtready.eu. Notices to you go to the address you registered.

19. Miscellaneous

If any clause is unenforceable the rest stands. We may assign the agreement to an affiliate or acquirer. You may not assign without our consent, not unreasonably withheld.