Terms of Service

1. Parties and definitions

These terms (the agreement) are entered into between the provider identified in the imprint (we, us) and the customer that creates an account or purchases a plan (you, customer). Together: the parties.

• Service: the ECGT Ready platform at ecgtready.eu and the related scan engine.
• Plan: the subscription tier you choose (free trial, Standard, Advanced, Connect).
• Customer data: data you upload, submit to the scan engine, or generate through use of the service.
• Output: the scan results, suggested rewrites, reports, and PDFs the service produces from customer data.

2. Account

You can create an account from the sign up page or be provisioned by us as part of a paid plan. You keep credentials confidential and you are responsible for activity under your account. We may suspend or close accounts that breach this agreement or the Acceptable Use Policy.

3. Scope of service

The service helps EU e-commerce operators audit environmental claims under Directive 2024/825 (Empowering Consumers for the Green Transition) and related rules. It produces an indicative risk score and suggested rewrites. It is a tool, not advice. See the disclaimer.

3.1 Building regulations scanner (advisory)

On the Agency plan the service offers a Building regulations scanner. You upload a construction or building plan and select an address, and the service produces an advisory, automated first pass on where the plan may conflict with local building rules, with links to official sources where we hold them on file. This feature is a time saving aid only. It is not architectural, engineering, surveying, planning, or legal advice, it is not a permit review, and it is not a certification that a plan is compliant. Local building law varies by country, region, and municipality, our source coverage is incomplete and expands over time, and an automated read can miss issues or flag matters that do not apply. You remain solely responsible for confirming every finding against the applicable official sources and for engaging a qualified professional before you rely on, submit, or build from any plan. Findings are provided as is and without warranty of accuracy or completeness, subject to mandatory rules where they apply. Uploaded plans are processed to generate the output as described in the subprocessors list and the Data Processing Agreement. If you upload a native CAD file (for example DWG or RVT) and CAD conversion is enabled for your deployment, that file is sent to a third party CAD conversion service to render and extract its content before analysis; that service, when active, is named in the subprocessors list.

3.2 Warehouse compliance scanner (advisory)

On the Agency plan the service offers a Warehouse compliance scanner. You upload a hazardous goods document (typically a Safety Data Sheet, also storage plans and dangerous goods declarations) and the service produces an advisory, automated first pass on where the document appears outdated, incomplete, or internally inconsistent against the EU regulation set we hold on file (REACH Annex II as amended by Regulation (EU) 2020/878, the CLP Regulation, the Seveso III Directive, the ADR, and the Chemical Agents Directive), with links to those official sources. This feature is a time saving aid only. It is not chemical safety, dangerous goods, transport, or legal advice, it is not a DGSA review, and it is not a certification that a document, a substance, or a storage arrangement is compliant. Substance specific facts, including the current harmonised classification of a substance and the exact Seveso thresholds that apply to your site, must be verified against the live official data, and an automated read can miss issues or flag matters that do not apply. You remain solely responsible for confirming every finding against the applicable official sources and for engaging a qualified professional (for example a dangerous goods safety adviser) before you rely on any finding for storage, shipping, or safety decisions. Findings are provided as is and without warranty of accuracy or completeness, subject to mandatory rules where they apply. Uploaded documents are processed in memory to generate the output and are not stored by us; processing is described in the subprocessors list and the Data Processing Agreement.

3.3 Seller compliance monitoring (advisory)

On the Agency plan the service can, on your instruction and using search keywords you configure, search publicly available web content for posts, pages, and listings by your independent sellers, distributors, or resellers that may breach the distribution policies you have issued to them or applicable law, and store confirmed hits as cases for review by your compliance team. Every case is an advisory, automated first pass: it is not a legal determination that a violation has occurred, and you remain solely responsible for verifying each case against the original content and your own policies before taking any action toward a seller. Where the service extracts contact details, it only reports details visible in publicly available sources; details found indirectly are marked as unsure and must be verified by you before use. You confirm that you have a lawful basis for this monitoring (for example your legitimate interest in enforcing your distribution agreements and protecting consumers from unlawful product claims), that you act as the data controller for the seller data stored in your case database, and that you will honour data subject rights for it, including deleting case data on a justified request. We process this data on your behalf as described in the subprocessors list and the Data Processing Agreement. The monitoring only reads publicly reachable pages; it does not log into platforms or bypass access controls.

4. Fees, billing, renewal

• Fees are stated on the pricing page at the time of purchase, in EUR, exclusive of VAT.
• Subscriptions auto-renew at the end of each billing cycle for the same term unless you cancel before renewal.
• Cancellation takes effect at the end of the current cycle. We do not refund partial periods. See refund policy.
• Connect. Connect is a self serve subscription plan, billed monthly, that includes a monthly token allowance. Usage of the Connect scan engine, scheduled URL monitoring, and the publish time REST API is metered in tokens against that allowance. How the allowance, token packs, and optional auto recharge work is set out in sections 4.1 and 4.2. With auto recharge off, the service stops scanning automatically once your prepaid token balance reaches zero; with auto recharge on, usage beyond the allowance is metered and billed as described in section 4.2.

4.1 Optional billing alert (Connect)

Connect packs are one off purchases, so we offer an optional monthly EUR spend alert in the dashboard. When you set a threshold, we send you a best effort email the first time your month to date Connect pack purchases cross it. The alert is informational only; it does not pause your account, does not block further purchases, and does not replace your prepaid token balance as the hard pause on runaway scans (scans stop automatically when the balance reaches zero).

4.2 Connect auto recharge

Your Connect plan includes a monthly token allowance. When the allowance runs out you can either top up manually by buying a token pack, or switch on auto recharge from the Connect dashboard.

• With auto recharge off, scans stop once your token balance reaches zero, until you buy a top up pack.
• With auto recharge on, scanning continues without interruption. Token usage beyond your monthly allowance is metered and added, as line items at the overage rate shown in the dashboard, to your next monthly subscription invoice. There is no separate or weekly charge.
• You can switch auto recharge on or off at any time from the Connect dashboard. Switching it off takes effect immediately for usage from that point on.
• Overage already metered before you switch auto recharge off remains payable on your next invoice.
• The overage rate is shown in the dashboard and may change with at least thirty days written notice.

4.3 Connect Scanner review digest

You may optionally configure a periodic review digest from the /connect/api dashboard. When enabled, we email a summary of the Connect Scanner findings produced during the prior period (daily, every three days, weekly, or monthly) to the recipient address you choose. The digest is informational only. It is best effort: delivery may be delayed or fail entirely because of issues at your email provider, at Resend (our email vendor), at our cron infrastructure, or because of network conditions. We do not guarantee delivery within any specific time window, subject to mandatory consumer protection rules where they apply. The digest does not replace the dashboard as the authoritative source of findings; you remain responsible for reviewing findings before publishing or remediating products.

The alert is provided on a best effort basis and is not a guaranteed notification service. Delivery depends on third party email providers, your inbox configuration, and our internal queue. We accept no liability for an alert that is delayed, mis routed, lands in spam, fails to send, or is missed by you for any other reason, and we will not refund or compensate any purchase made before, during, or after a delivery failure. Subject to mandatory consumer protection rules, where applicable. You remain responsible for monitoring your balance, your card statements, and your usage. If you want a hard cap on EUR spend, do not buy further packs; the service will pause automatically when the prepaid balance is empty.

4.4 Connect profiles and substantiations

Connect is organised around profiles: in the Connect Hub you create one profile per website and supply the context the scanner reads (the website address, approved phrasings, forbidden phrasings, certifications held, product categories, jurisdictions, brand voice, additional context, packaging and product inputs, a sitemap, and substantiation documents). We treat these inputs as the customer's representation that they are accurate and currently held. We do not independently verify the truth of any certification, the currency of any cert ID, the accuracy of any LCA or test report, or that an uploaded substantiation document still applies to a given SKU. The scanner uses the inputs to bias its review; you remain responsible for the underlying claims and for the accuracy of the inputs themselves. Connect Single, URL Connect and API Connect each run against a profile you select, and an API key only validates URLs on its profile's website. Removing or marking a substantiation inactive invalidates the cached scans tied to that profile state on the next scan run.

4.5 Building Scanner billing

The Building regulations scanner (section 3.1) runs on a separate prepaid wallet, isolated from your Connect balance. You top up that wallet with one off Building token packs bought through Stripe; your card is saved on Stripe after the first purchase. Building scans consume the prepaid balance by the tokens they actually use.

• You set a hard monthly spend cap in euros from the Building Hub. Once your month to date Building spend reaches that cap, scans stop automatically with a clear error, even when auto recharge is on. This cap is the authoritative hard stop on Building spend.
• With auto recharge off, scans also stop when your prepaid balance reaches zero, until you buy a top up pack.
• With auto recharge on, scans continue past a zero balance and the shortfall accrues as overage, settled against your card; the monthly cap above remains the hard ceiling. Auto recharge cannot be enabled without a cap in place.
• You can change the cap, or switch auto recharge on or off, at any time from the Building Hub. Changes take effect immediately for usage from that point on. Overage already accrued before a change remains payable.
• The Building scanner is advisory only (section 3.1); paying for a scan does not make any finding an authoritative compliance sign off.

4.6 Warehouse Scanner billing

The Warehouse compliance scanner (section 3.2) runs on a separate prepaid wallet, isolated from your Connect balance and from the Building wallet. You top up that wallet with one off Warehouse token packs bought through Stripe; your card is saved on Stripe after the first purchase. Warehouse scans consume the prepaid balance by the tokens they actually use.

• You set a hard monthly spend cap in euros from the Warehouse Hub. Once your month to date Warehouse spend reaches that cap, scans stop automatically with a clear error, even when auto recharge is on. This cap is the authoritative hard stop on Warehouse spend.
• With auto recharge off, scans also stop when your prepaid balance reaches zero, until you buy a top up pack.
• With auto recharge on, scans continue past a zero balance and the shortfall accrues as overage, settled against your card; the monthly cap above remains the hard ceiling. Auto recharge cannot be enabled without a cap in place.
• You can change the cap, or switch auto recharge on or off, at any time from the Warehouse Hub. Changes take effect immediately for usage from that point on. Overage already accrued before a change remains payable.
• The Warehouse scanner is advisory only (section 3.2); paying for a scan does not make any finding an authoritative compliance sign off.

5. Free trial

Where offered, free trials run for the published period. We may end a trial early in case of abuse. At the end of the trial you can choose to subscribe or let the account expire.

6. Right of withdrawal for consumer customers

The service is built for traders. If you contract with us as a consumer (an individual acting outside your trade, business, craft, or profession) you have a statutory right under Directive 2011/83/EU on consumer rights to withdraw from this contract within 14 days of conclusion, without giving any reason and without any cost beyond what is described below. The full text of this right, the model withdrawal form, and the rules for partially performed services are set out in section 6 of our refund and cancellation policy, which forms part of this agreement.

By accepting these terms when you create an account, you confirm the following: that you are a business customer, or, if you are a consumer, that you expressly ask ECGT Ready to start the service immediately and you acknowledge that you will lose your 14 day right of withdrawal once the service is fully performed, in line with Article 16(m) of the same directive. The date and version of the terms you accepted are recorded against your account at sign up. If you would prefer to keep the full 14 day right and have the service start only after the period ends, do not create an account yet; email us at contact@ecgtready.eu and we will arrange that, with the right of withdrawal preserved until the period closes.

7. Customer obligations

• You provide accurate information.
• You only scan sites you own or have permission to scan. If you use the Connect API to scan listings, product pages, or other content published on your platform by third parties, you confirm that you have a lawful basis to submit those URLs to the service.
• You comply with the Acceptable Use Policy.
• You are responsible for the lawfulness of the claims you publish on your store.
• Connect API keys are bearer credentials. You keep them confidential, rotate them on personnel changes, and notify us at contact@ecgtready.eu if you believe one has been exposed. We can revoke any key at any time on security grounds.

8. Intellectual property

We own the service, the scan engine, the user interface, and the brand. You own customer data and the output as it relates to your store. We grant you a non-exclusive, non-transferable licence to use the service for your business during the subscription. You grant us a limited licence to host, process, and display customer data so we can run the service. See our IP policy.

9. Confidentiality

Each party protects the other's confidential information with the same care it uses for its own, and at least reasonable care. Confidential information does not include data that is public, already known, or independently developed.

10. Data protection

Where we process personal data on your behalf, we act as your processor under the Data Processing Agreement, which forms part of this agreement.

11. Service levels and support

Uptime, response times, and credits are described in the SLA. Support is via email at contact@ecgtready.eu and the in-app help.

12. Warranties and disclaimers

We provide the service with reasonable skill and care. To the maximum extent permitted by law, the service is provided as is. We disclaim all implied warranties, including merchantability and fitness for a particular purpose. We do not warrant that the output will match any specific regulator's view.

13. Liability

13.1 Cap

Each party's aggregate liability under or in connection with this agreement is capped at the fees you paid us in the twelve months preceding the event giving rise to the claim.

13.2 Excluded losses

Neither party is liable for indirect, consequential, or special losses, loss of profit, loss of revenue, loss of goodwill, loss of data (except where it would be a breach of GDPR), or losses caused by the other party's acts.

13.3 Carve outs

Nothing in this agreement excludes liability for fraud, gross negligence, wilful misconduct, death or personal injury caused by negligence, or any liability that cannot be excluded by law.

14. Term and termination

• The agreement runs from your first paid cycle and continues until cancelled.
• Either party may terminate for material breach with 30 days written notice if the breach is not cured.
• We may suspend or terminate immediately for AUP breach or non-payment after 7 days notice.
• On termination you can export your data for 30 days. After that we delete it, subject to legal retention.

15. Changes to the service or these terms

We may make minor changes at any time. We will give you 30 days notice of material changes by email or in-app notice. If you do not accept, you may cancel before the change takes effect.

16. Force majeure

Neither party is liable for failure caused by events outside its reasonable control (acts of state, large-scale outages of upstream providers, war, natural disaster).

17. Governing law and jurisdiction

Luxembourg law applies. The Luxembourg City courts have exclusive jurisdiction, subject to mandatory consumer rules where applicable.

18. Notices

Legal notices to us go to contact@ecgtready.eu. Notices to you go to the address you registered.

19. Miscellaneous

If any clause is unenforceable the rest stands. We may assign the agreement to an affiliate or acquirer. You may not assign without our consent, not unreasonably withheld.