Terms of Service

1. Parties and definitions

These terms (the agreement) are entered into between the provider identified in the imprint (we, us) and the customer that creates an account or purchases a plan (you, customer). Together: the parties.

• Service: the ECGT Ready platform at ecgtready.eu and the related scan engine.
• Plan: the subscription tier you choose (free trial, Monitoring (sold as Continuous EU Compliance Guard, formerly Continuous Guard), or a sales-led Enterprise or Agency engagement agreed with us directly). One-off scan credits, such as the Single Audit (formerly sold as One-Time Audit), are not a plan: they are purchased individually and consumed per scan.
• Customer data: data you upload, submit to the scan engine, or generate through use of the service.
• Output: the scan results, suggested rewrites, reports, and PDFs the service produces from customer data.

2. Account

You can create an account from the sign up page or be provisioned by us as part of a paid plan. You keep credentials confidential and you are responsible for activity under your account. We may suspend or close accounts that breach this agreement or the Acceptable Use Policy.

3. Scope of service

The service helps EU e-commerce operators audit environmental claims under Directive 2024/825 (Empowering Consumers for the Green Transition) and related rules. It produces an indicative risk score and suggested rewrites. It is a tool, not advice. See the disclaimer.

3.1 Seller compliance monitoring (advisory)

On the Agency plan the service can, on your instruction and using search keywords you configure, search publicly available web content for posts, pages, and listings by your independent sellers, distributors, or resellers that may breach the distribution policies you have issued to them or applicable law, and store confirmed hits as cases for review by your compliance team. Every case is an advisory, automated first pass: it is not a legal determination that a violation has occurred, and you remain solely responsible for verifying each case against the original content and your own policies before taking any action toward a seller. Where the service extracts contact details, it only reports details visible in publicly available sources; details found indirectly are marked as unsure and must be verified by you before use. You confirm that you have a lawful basis for this monitoring (for example your legitimate interest in enforcing your distribution agreements and protecting consumers from unlawful product claims), that you act as the data controller for the seller data stored in your case database, and that you will honour data subject rights for it, including deleting case data on a justified request. We process this data on your behalf as described in the subprocessors list and the Data Processing Agreement. The monitoring only reads publicly reachable pages; it does not log into platforms or bypass access controls.

3.2 Catalog monitoring (advisory)

On the Monitoring plan the service watches the store URL you configure for newly added product pages and runs an automated, advisory first pass check on each new page against the rules in scope of section 3. Monitoring is strictly limited to newly added pages: it is not a re-scan of your existing site, and pages that existed before you configured monitoring are outside its scope. Detection of new pages depends on your store exposing them through publicly reachable means such as a sitemap, so the service may not detect every addition or change, and check results are indicative only, not a legal determination. The plan includes the monthly allowances shown on the pricing page and on your dashboard (currently up to 20 newly added product URLs per calendar month, plus an AI token allowance); when an allowance is used up, automated checks pause until the next calendar month. You can also submit individual product page URLs for an immediate check; these submissions draw on the same monthly allowances, and the plan does not include full site crawls. Alert emails are sent on a best effort basis. You remain solely responsible for reviewing findings and for the claims your store publishes.

4. Fees, billing, renewal

• Fees are stated at the time of purchase (in your order or quote), in EUR, exclusive of VAT.
• Subscriptions auto-renew at the end of each billing cycle for the same term unless you cancel before renewal.
• Cancellation takes effect at the end of the current cycle. We do not refund partial periods. See refund policy.
• One-off scan credits. A one-off scan credit (for example the Single Audit) is consumed when its scan starts. Credits do not expire and are non-refundable once consumed, subject to section 6 for consumers.
• Monitoring. Monitoring is a self serve subscription plan, billed monthly or annually in advance depending on the billing cycle chosen at checkout, that includes the monthly check and AI token allowances described in section 3.2. Allowances reset at the start of each calendar month, unused allowance does not roll over and has no cash value, and automated checks pause for the remainder of the month once an allowance is used up. Current usage against both allowances is shown on your dashboard. Cancellation takes effect at the end of the current billing term.

5. Free trial

Where offered, free trials run for the published period. We may end a trial early in case of abuse. At the end of the trial you can choose to subscribe or let the account expire.

6. Right of withdrawal for consumer customers

The service is built for traders. If you contract with us as a consumer (an individual acting outside your trade, business, craft, or profession) you have a statutory right under Directive 2011/83/EU on consumer rights to withdraw from this contract within 14 days of conclusion, without giving any reason and without any cost beyond what is described below. The full text of this right, the model withdrawal form, and the rules for partially performed services are set out in section 6 of our refund and cancellation policy, which forms part of this agreement.

By accepting these terms when you create an account, you confirm the following: that you are a business customer, or, if you are a consumer, that you expressly ask ECGT Ready to start the service immediately and you acknowledge that you will lose your 14 day right of withdrawal once the service is fully performed, in line with Article 16(m) of the same directive. The date and version of the terms you accepted are recorded against your account at sign up. If you would prefer to keep the full 14 day right and have the service start only after the period ends, do not create an account yet; email us at contact@ecgtready.eu and we will arrange that, with the right of withdrawal preserved until the period closes.

7. Customer obligations

• You provide accurate information.
• You only scan sites you own or have permission to scan. If you submit listings, product pages, or other content published on your platform by third parties, you confirm that you have a lawful basis to submit those URLs to the service.
• You comply with the Acceptable Use Policy.
• You are responsible for the lawfulness of the claims you publish on your store.
• API keys and tokens issued to you are bearer credentials. You keep them confidential, rotate them on personnel changes, and notify us at contact@ecgtready.eu if you believe one has been exposed. We can revoke any key at any time on security grounds.

8. Intellectual property

We own the service, the scan engine, the user interface, and the brand. You own customer data and the output as it relates to your store. We grant you a non-exclusive, non-transferable licence to use the service for your business during the subscription. You grant us a limited licence to host, process, and display customer data so we can run the service. See our IP policy.

9. Confidentiality

Each party protects the other's confidential information with the same care it uses for its own, and at least reasonable care. Confidential information does not include data that is public, already known, or independently developed.

10. Data protection

Where we process personal data on your behalf, we act as your processor under the Data Processing Agreement, which forms part of this agreement.

11. Service levels and support

Uptime, response times, and credits are described in the SLA. Support is via email at contact@ecgtready.eu and the in-app help.

12. Warranties and disclaimers

We provide the service with reasonable skill and care. To the maximum extent permitted by law, the service is provided as is. We disclaim all implied warranties, including merchantability and fitness for a particular purpose. We do not warrant that the output will match any specific regulator's view.

13. Liability

13.1 Cap

Each party's aggregate liability under or in connection with this agreement is capped at the fees you paid us in the twelve months preceding the event giving rise to the claim.

13.2 Excluded losses

Neither party is liable for indirect, consequential, or special losses, loss of profit, loss of revenue, loss of goodwill, loss of data (except where it would be a breach of GDPR), or losses caused by the other party's acts.

13.3 Carve outs

Nothing in this agreement excludes liability for fraud, gross negligence, wilful misconduct, death or personal injury caused by negligence, or any liability that cannot be excluded by law.

14. Term and termination

• The agreement runs from your first paid cycle and continues until cancelled.
• Either party may terminate for material breach with 30 days written notice if the breach is not cured.
• We may suspend or terminate immediately for AUP breach or non-payment after 7 days notice.
• On termination you can export your data for 30 days. After that we delete it, subject to legal retention.

15. Changes to the service or these terms

We may make minor changes at any time. We will give you 30 days notice of material changes by email or in-app notice. If you do not accept, you may cancel before the change takes effect.

16. Force majeure

Neither party is liable for failure caused by events outside its reasonable control (acts of state, large-scale outages of upstream providers, war, natural disaster).

17. Governing law and jurisdiction

Luxembourg law applies. The Luxembourg City courts have exclusive jurisdiction, subject to mandatory consumer rules where applicable.

18. Notices

Legal notices to us go to contact@ecgtready.eu. Notices to you go to the address you registered.

19. Miscellaneous

If any clause is unenforceable the rest stands. We may assign the agreement to an affiliate or acquirer. You may not assign without our consent, not unreasonably withheld.