Anti-spam and marketing communications

We try to send you the smallest amount of email needed to run the service well. This page explains exactly what we send, why, and how to turn each kind off.

1. Categories

• Transactional - account and billing email tied to your use of the service (sign-in confirmations, invoices, security alerts, scan-complete notifications). Required for the service to work. Cannot be turned off without ending the contract.
• Service notices - critical changes to legal pages, the subprocessor list, or the SLA. Required to keep you informed under our legal obligations. Cannot be turned off, but is rare.
• Product updates - new features, planned maintenance, important rule changes. On by default for paying customers; you can turn it off in account preferences.
• Newsletter - long-form pieces on the green-claims regulatory landscape. Strict opt-in only. Off by default.

2. Your consent

For the newsletter we collect express opt-in consent before adding you. We log the consent event (timestamp, source page) and we honour unsubscribe requests on the next send.

3. Soft opt-in

Where local law permits a soft opt-in for existing customers (your contact details collected in the course of a sale, marketing for similar products, easy opt-out at the point of collection and in every later message), we may send you product-update email even if you did not tick a newsletter box. You can opt out at any time.

4. How to opt out

• One-click unsubscribe at the bottom of every marketing email.
• Account preferences: Account → Notifications.
• Or write to contact@ecgtready.eu.

5. From-line and reply-to

Marketing email is sent from a clearly attributed ECGT Ready address. Replies route to a real human at contact@ecgtready.eu. Transactional email is sent from noreply@contact.ecgtready.eu but always includes a help link to a monitored inbox.

6. Suppression and bounce handling

Hard bounces, complaints, and unsubscribes are added to a suppression list maintained by Resend. Suppressed addresses do not receive future marketing email even if you reactivate the account.

7. Authority

Marketing communications in Luxembourg are governed by the law of 30 May 2005 on electronic communications and ePrivacy Directive 2002/58/EC Article 13. The CNPD enforces. Complaints can be lodged at cnpd.lu.